Job Description

Job title: Reception and First Floor Staff Assistant

Location: Cambridge, MA 02138

Duration 06+ month with possible ext.

Pay Rate: $32/hr on w2

Position Description

Job Summary

This position is situated at the main desk on the first floor and serves as the primary source of

information and initial contact for students, alumni, faculty, employers, visitors, and staff regarding the

advising and educational programs, career fairs and employer events of the office. As a member of the

larger MCS Administrative Team, this position provides “first line” coverage and overall support in a

complex office serving diverse populations of students, alumni, employers, and other stakeholders.

Time Frame

Looking for a full-time, temporary employee to start in August 2025. This temporary position ends 180

days from the hire date.

Job Specific Responsibilities

Responsibilities include but are not limited to:

• Maintains up to date knowledge on full breadth of MCS programs, services, and resources.

Delivers quality customer service by providing accurate information and personalized assistance

in a high-volume environment in person, via e-mail, and over the phone. Follows, communicates

and carries out office policies.

• Creates a warm, welcoming environment in person and virtually. Greets visitors and callers,

identifies needs and offers direct assistance or refers to appropriate MCS resources or contact.

• Helps students and alumni access and use MCS electronic resources, including online platforms.

• Works with the Employer Relations Team to process and maintain internships and job

opportunities in appropriate databases.

• Ensures a timely and accurate flow of communication among staff as well as between staff and

students, employers, and visitors.

• Performs office event and administrative support and other duties as assigned.

Basic Qualifications

Three years of administrative experience required. Education beyond high school may count towards

experience. Working knowledge of MS Office applications, specifically MS Word and Excel.

Desired Qualifications

BA/BS preferred. Must enjoy providing a high level of customer service in person and over the phone,

willingness to "go the extra mile." Flexible team player with positive attitude and excellent problemsolving skills. Outstanding communications skills and diplomacy; ability to anticipate needs and

prioritize/manage multiple complex confidential tasks simultaneously in a demanding environment;

strong attention to detail required. Flexibility and professional manner essential; ability to work with a

variety of people; must work well both independently and as part of a team. Must be able to function at

a high level in a public, shared, workspace. Excellent computer and web navigation skills required.

Strong knowledge of MS Office applications, specifically MS Word and Excel. Harvard experience

preferred.

Working Conditions

• This position is situated on the first floor of our building in the main area of reception, and the

person in this role is required to work in-person (5 days a week), full-time.

• Must have flexibility and availability to work both 9 am-5 pm and 10 am-6 pm schedules based

on office needs.

Additional Information

• The Mignone Center for Career Success is located in 54 Dunster St. Cambridge, MA 02138.

• Staff members are encouraged to use public transportation to commute to the office because

there is very limited street parking in Harvard Square.

• The person in this role will work 35 hours per week in-person, and they will have an hour unpaid

lunch break each workday.

• The person in this role needs to provide coverage for after-hours (5-8 pm) advising and/or

employer events as needed. They will need to flex their hours to assist with event coverage.

• Unfortunately, we are unable to provide visa sponsorship for this position.

EEO Statement

Harvard University is an equal opportunity employer, and all qualified applicants will receive

consideration for employment without regard to race, color, religion, sex, national origin, disability

status, protected veteran status, gender identity, sexual orientation, pregnancy and pregnancy-related

conditions, or any other characteristic protected by law.

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