Job Description

We’re Hiring!

Sales Order Processing Lead

At Envu, we partner with our customers to design world-class, forward-thinking innovations that protect and enhance the health of environments around the world. We offer dedicated services in: Professional Pest Management, Forestry, Ornamentals, Golf, Industrial Vegetation Management, Lawn & Landscape, Mosquito Management, and Range & Pasture.

Envu brings together a broad range of perspectives to look beyond chemistry and dare to explore new paths forward. Guided by our inclusive culture, we embrace change and flexibility, tackling our customers’ toughest challenges proactively, passionately and with an entrepreneurial spirit.

We pursue our ambitions collaboratively because we know that a unified and empowered team is an unstoppable force, allowing us to achieve our vision of healthy environments for everyone, everywhere. Join Us.

Envu is proud to be Great Place to Work Certified in the US, France, and India. (June 2024 - June 2025)

FUNCTION: Product Supply

LOCATION: Cary, North Carolina

TYPE: Permanent

Role Seniority : Managerial

GET TO KNOW YOUR AREA:

The Sales Order Processing Lead is responsible for overseeing the end-to-end order management process, ensuring timely and accurate order execution, backlog reduction, and customer satisfaction. This role leads a team of CSR – Order Processing and serves as a key liaison between Customer Business Partners, supply chain, and commercial teams.

YOUR MISSION WILL BE TO:

• Manage the daily order processing workflow, ensuring accuracy, timely execution, and compliance with internal procedures.
• Lead and support the order processing team in resolving complex issues, such as pricing discrepancies, blocked orders, and delivery delays.
• Monitor backlog performance and drive initiatives to reduce aged or delayed orders.
• Collaborate with Customer Business Partners and Supply Chain Planning to prioritize order fulfillment based on product availability and customer needs.
• Serve as the escalation point for operational order issues, coordinating cross-functional resolution when necessary.
• Support continuous improvement initiatives and identify opportunities to streamline the order-to-cash process.
• Provide regular reporting on key order processing KPIs (e.g., backlog, cycle time, order accuracy).

ARE YOU READY FOR THE ROLE?

Main requirements:

• Bachelor's degree in Business, Supply Chain, or related field.
• 3+ years of experience in customer service, order management, or sales operations.
• Strong knowledge of ERP systems (e.g., SAP, D365) and order processing workflows.
• Proven leadership and team coordination skills.
• High attention to detail, problem-solving mindset, and ability to work under pressure.

Environmental Science U.S. LLC is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.

By applying for this position, you agree that your personal data are going to be processed and recorded by Envu for recruitment purposes only. For candidates who are not selected for this position, personal data will be kept for a period of two years and then permanently deleted.

We will soon be in touch to let you know the next steps to be taken!

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