Job Description

We’re Hiring: Senior Client Success Engineer @ PrePad

We're growing fast — and we need someone who can keep up.

PrePad is on a mission to make engineering workflows radically more efficient for completions teams. As our Senior Client Success Engineer, you’ll be the bridge between top-tier clients and our world-class engineering team. This is a full-time hybrid role — work from home, but be ready to step into the client’s office when needed. The role is based in Houston, TX. At this time, we are not able to support relocation or visa sponsorship.

This role reports into the VP of Engineering and touches nearly every part of the business. You’ll become a true expert in PrePad, helping clients onboard smoothly, shaping product improvements, and crafting executive-level presentations that wow. Think: consulting firm polish with deep technical grit.

What success looks like:

• Clients rave about onboarding — because you made it seamless.
• You know our product inside and out — and make it better every day.
• You distill complex data into sharp, visual, executive-ready insights.
• You’re the reason clients trust PrePad at every step.

Responsibilities:

• Partner with clients to ensure a frictionless onboarding and ongoing experience.
• Work hands-on with large datasets to extract, organize, and present key insights.
• Collaborate with engineering and product teams to continuously improve user experience.
• Deliver high-impact, boardroom-level presentations that make data understandable and actionable.
• Serve as an internal expert on completions workflows and client needs.
• Balance technical problem-solving with strong interpersonal client engagement.

Must-Have Qualifications:

• Stellar interpersonal skills and patience — you’re calm under pressure.
• Engineering degree
• Experience with onboarding/supporting clients and technical systems.
• Strong background in data management and optimization workflows.
• Proven ability to create executive-grade presentations (PowerPoint mastery).
• Comfortable working across software platforms and managing complex data inputs.

Bonus Points:

• Completions engineering experience, especially frac job planning/execution for operators.
• MBA or equivalent strategic/business training.

We're scaling fast and solving real problems. If this sounds like your kind of role — let’s talk.

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