Job Description

Immediate need for a talented UX Conversational Designer . This is a 06+months contract opportunity with long-term potential and is located in Columbus OH(Remote). Please review the job description below and contact me ASAP if you are interested.

Job ID: 25-78372

Pay Range: $53 - $55/hour. Employee benefits include, but are not limited to, health insurance (medical, dental, vision), 401(k) plan, and paid sick leave (depending on work location).

Key Responsibilities:

• Familiar with UX conversational design industry standards and principles
• Familiar with standard UX design processes and research methodologies
• Translate customer needs and insights into conversational solutions
• Familiarity with technologies and platforms including chatbots, IVR, LLMs, AI, etc.
• Collaborate with UX team members on the design of multiple virtual assistants and their NLU models
• Collaborate on improving the models and ensuring seamless integration into conversational interfaces
• Assisting in research activities and creating prototypes for user testing to continually improve the conversation
• Familiarity with software used for conversation design, prototype creation and NLU testing
• Collaborating with copy writers and subject matter experts throughout the company to ensure consistency, accuracy, and compliance.
• Design Conversational Flows: Create and maintain intuitive, user-centered chatbot interactions based on project requirements and user needs.
• Write Chatbot Content: Draft clear, concise, and helpful chatbot responses that reflect the brand voice and improve the user experience.
• Analyze User Input & Chat Transcripts: Review chatbot conversations and user utterances to identify pain points, misclassifications, and opportunities for improvement.
• Identify Content Opportunities: Surface gaps in coverage and recommend new intents, responses, or flows to improve chatbot accuracy and usefulness.
• Collaborate Cross-functionally: Work with the product designer lead, other conversational designers, content writers and subject matter experts to ensure content and flows are accurate and aligned with product goals.
• Conduct Competitive Research: Occasionally support research efforts by analyzing other chatbot experiences and industry practices to identify improvement opportunities.

Key Requirements and Technology Experience:

• Key Skills; Content Writing, Chatbot, Conversational Flow Design
• 3–8 years of experience in conversational design, UX writing, content design, or a related field.
• Excellent writing, editing, and communication skills.
• Familiarity with designing structured conversation flows using tools like Voiceflow, Figjam, Miro, Lucidchart, etc..

Our client is a leading insurance and financial Industry and we are currently interviewing to fill this and other similar contract positions. If you are interested in this position, please apply online for immediate consideration.

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